Wallet Policy

1. What Is the Spotvue Wallet

The Spotvue wallet is a prepaid balance used to fund CTV advertising campaigns on the platform. Funds must be added before campaigns can be submitted.

2. Adding Funds (Top-Up)

• Minimum top-up: ₹10,000
• Maximum wallet balance: ₹10,00,000
• Payments processed via Razorpay
• Funds reflect immediately after payment confirmation
• GST invoice generated for every top-up

3. Using Wallet Funds

• Funds are debited at the time of campaign submission
• The full campaign budget is held and debited upfront
• If a campaign is rejected during review, the full amount is credited back to your wallet within 24 hours

4. Non-Refundable Policy

Exception: In the event of a Spotvue platform failure that prevents campaign delivery, a credit will be issued to your wallet (not your bank account).

5. Expiry

Wallet balance expires after 12 months of account inactivity. Spotvue will notify you 30 days before expiry via email.

6. Disputes

For billing queries, contact billing@spotvue.tv. We aim to respond within 2 business days.