Refund Policy

Last updated: April 2026

1. Our Policy

Spotvue operates a strict no-refund policy on all payments including wallet top-ups, campaign budgets, and subscription fees.

2. Why No Refunds

CTV advertising inventory is reserved and committed to publishers at the time of campaign submission. Once committed, this inventory cannot be released.

3. Campaign Rejection Exception

If your campaign is rejected during review, your full campaign budget will be credited back to your Spotvue wallet within 24 hours. This is a wallet credit, not a bank transfer.

4. Platform Failure Exception

If Spotvue experiences a technical failure that prevents your campaign from delivering, we will issue a wallet credit proportional to undelivered impressions.

5. What Is Not Covered

Campaigns that delivered impressions as planned
Creative issues identified after campaign went live
Publisher inventory quality or placement disputes
Audience reach not meeting expectations

6. Contact

For any billing concerns: billing@spotvue.tv